Every year, around November, we ask our customers to complete a Customer Care Survey and for every one we receive, a local charity benefits…
As a company, it’s always been our philosophy to take a regular, critical look at ourselves and our business. There’s no better way to do this than to ask the people who know us best – our customers – exactly what they think of us.
2017 marks a significant milestone for Coinadrink.
On 2 February, we’ll be celebrating our 55th birthday and even as we’ve been planning how we’ll celebrate and commemorate this auspicious event, my mind has been taking me back to the world as it was when first we opened for business.
Much as I’d like to think otherwise, the foundation of Coinadrink doesn’t quite make it into the list of 1962’s Top Ten events! We didn’t realise it at the time, but 1962 was an eventful year; one which would have an enduring impact on the world.
When we opened for business, Harold Macmillan was PM and according to him, ‘we’d never had it so good’. I suppose he had a point: inflation was low, at just 1.1% and pretty much everybody was in work. The average price of a house was £2,670 – although such a sum would have bought you something pretty impressive in Walsall – and the average wage was £799 a year. A pint of milk cost 1/4d (that’s 6.5p in ‘new’ money!) and a pint in the pub would set you back 2/4d, (11.5p).
Facilities Management 2017 is much more than just a trade show – it’s a melting pot of innovation and ideas that attracts senior decision makers and key influencers from all over the UK. And no wonder: alongside a host of exhibitors there’s an impressive array of educational content. So, whatever sector you come from – industry, education or public sector – if you’re in FM, Facilities Management 2017 really is a ‘must attend’ event.
When we call Barry Watson, he’s working in his garden, which fits our story quite nicely, as you’ll see…
‘It might take me a while to find him,’ June, his wife, tells us; apologizing in advance. However, it’s not long before that familiar voice is once again on the end of the phone; evidently ‘tickled’ to be interviewed for our newsletter.
In common with many of his former colleagues, Barry’s appointment came as the result of a staff member’s recommendation. ‘My first job was in Preventative Maintenance’, he says. ‘Then, I went as an engineer, repairing vending machines in Coventry, Warwick and Birmingham. One of my biggest customers was Coventry Gauge and Tool, and I also had Birmingham University and Birmingham Children’s Hospital. After that, I was Installations Manager, helping to take sales enquiries; going out on inspections and installing on site.’