When something goes wrong or isn’t quite right, you want it sorted as quickly as possible. That’s why Coinadrink Limited provides the fastest service response time with our vending machines just in case things aren’t operating as they should.
We promise to be at your location in under 2 hours from when you first log the service call and cases of when we’re not able to are extremely rare. We can have you up, running, and back vending in no time at all. Here is how we promise it when so many other companies can’t.
A pro-active approach to service calls.
Making sure service calls are handled as quickly as possible starts at the very beginning. We are always on hand to receive and act on service calls instantly by providing a variety of ways for you to reach us.
You can call in to us, where a real person will be on the other end of the telephone to take more information and delegate the call to one our field-based engineers, or you can scan the QR code on your vending machine to feed the information through to our service department instead.
Unless it’s out of hours, in which case we will deal with it the moment our business reopens the following working day, you won’t have to wait for your problem to be acknowledged.
Field based engineers and route planning.
Our specially trained vending machine engineers will then be on their way to you in no time at all. Because they are field based and are assigned certain regions to cover, this puts them in the best position to reach your site in under 2 hours.
Like the rest of our field-based team, our engineers will follow a route that has been mapped by our in-house Logistics and IT departments. Our priority is ensuring we can reach you in the shortest possible time, though in line with our CSR strategy we also consider efficiency when we consider our routes.
Our strategy is always flexible, which means we can adapt them depending on any new customers we service, roadworks, and anything else we may have to consider. Only recently were we able to trim our routes down for the benefit of our environment, without impacting the service we provide to customers.
When your vending machine isn’t operating as it should, field-based engineers and specialist route planning ensure we can reach you in the shortest possible time.
Workplace refreshments matter. Choose vending from Coinadrink.
From feedback we have received from new customers, one of their pain points was always machine functionality. When problems arose, their supplier could take days to attend site and rectify them.
With Coinadrink, we have been in business long enough to know that’s not acceptable. They may be subtle, but the benefits of vending and workplace refreshments mean you cannot be without for long. That’s not what you’re paying for, not what you expect from your vending machine service, and not what you’ll experience from us.
Whilst we cherry pick our vending machine equipment for its reliability, issues of downtime may happen, but when they do you can rely on us to not keep you in the dark.
With the fastest service response time in the industry, we’re always with you. Contact us for further information.
10-11, Maple Leaf Industrial Estate, Bloxwich Ln, Walsall WS2 8TF