You may have read our recent blog post detailing all the steps our staff take to enforce good hygiene in the workplace, both in-house and on customer premises. But in such a fast paced and demanding industry, how do we maintain such high hygiene standards?
Courtesy of “The Coinadrink Way”, of course. This is subject to three key elements. Regular, comprehensive machine audits, innovative real time software and a certain committed individual who keeps everything ticking along nicely.
It’s not unusual for Coinadrink employees to have worked with us for years, if not decades. And one of our long serving team members is Caroline Richards, who has been with us for over 25 years now.
Caroline knows Coinadrink like the back of her hand, which means she understands the importance of exceptional vending machine hygiene and how much we prioritise it. Caroline is the one who oversees the training our operators receive when they first join us, offering a friendly line of help and support when needed.
So, whilst many of our competitors use “off the shelf” hygiene measures that merely comply with the bare minimum, all of our operators learn what is needed to go the extra mile. This includes our unique kit change procedure, whereby we sanitise all contact parts of your machine in-house to ensure they remain clean and safe to use.
Caroline is key to instilling the traditional “Coinadrink DNA” into new starters. In fact, for the first few weeks she’s pretty much the only person they get to see!
How we continuously improve in hygiene standards.
Once Caroline is confident an operator has been trained to the level we expect, its then her job to ensure those hygiene standards don’t slip.
Each operator is subject to quarterly assessments, and Caroline accepts no excuses. Her individual criteria are extremely high in order to pass the assessments: 95%!
Tough, for sure, but we wouldn’t have her any other way. It’s how we know our customers are receiving the very best service.
Each assessment is broken down into four stages. The first three are carried out by Caroline individually, going through each area of the vending machine to ensure the correct procedures have been followed as per the training plan. This will include cleaning the machine appropriately. The fourth and final assessment is an observation, with Caroline monitoring the operator carrying out their role.
After the assessment Caroline will sit down with the operator and discuss the outcome. Any areas for improvement are clearly explained, with training plans suggested if necessary.
Helped courtesy of software feeding real time data back to us.
Also analysed are any “CIPs” that have been built up since the last assessment. CIP stands for ‘Continuous Improvement of Performance”.
If an operator has made an error when maintaining a customers’ machine, a report gets fed back to the office in real time for us to act on it. The operator will be kept informed, and it may be that they or someone else is required to go back to the customer premises to resolve the issue.
This makes sure we are notified of any potential problems before we are alerted to them by the customer, allowing us to remain pro-active.
Through CIPs and the wonder that is Caroline Richards, our hygiene measures consistently lead the way when compared to the competition. We simply aren’t allowed to rest on our laurels.
Backed up with the widely recognised ISO stamp.
For those who keep a close eye on our blog and social media platforms, you’ll know that we are proudly ISO 45001 accredited for occupational health and safety.
These ISO audits happen annually, so it’s not as if we can “down tools” here either. Our bespoke hygiene standards are one of the key reasons why we were awarded with such a prestigious accreditation, and we’re not about to give it up.
This is another reason why Coinadrink Limited is a vending supplier you can trust. Now more than ever.
10-11, Maple Leaf Industrial Estate, Bloxwich Ln, Walsall WS2 8TF