Coinadrink Limited and Thomas Dudley: vending a fabulous working relationship

At Coinadrink, we’ve always believed that strong partnerships are built on trust, understanding, and a shared commitment to quality. Recently, we had the pleasure of welcoming Thomas Dudley, a long-established manufacturer in the Black Country, as a new customer.

Read the fascinating story behind this exciting relationship.

How a local connection made all the difference

The collaboration began late last year, when Thomas Dudley was seeking a refreshment operator who could deliver more reliable service and tailored solutions for their team. Through our membership with the Black Country Chamber of Commerce, introductions were made.

It’s a perfect example of how our local business network connects organisations and creates meaningful opportunities. As Chamber members for over 50 years, we’re proud of the relationships and best practice sharing that come from being part of such a vibrant community.

In fact, Thomas Dudley also reached out to fellow Chamber member Lawrence Cleaning for their services, so the Dudley-based manufacturer is certainly benefitting from their membership!

Meanwhile, for companies looking for vending machines in the West Midlands, these connections demonstrate the benefits of working with a supplier who truly understands local businesses and their needs.

Putting people at the heart of our service

Once the connection was made, our Business Development Executive, Shireen Bragg, worked closely with Thomas Dudley to understand their workplace and requirements. From hot drinks to chilled cans, snacks to water coolers, she carefully recommended solutions designed to keep their team refreshed and energised.

“Working with Coinadrink has been an absolute pleasure from the first conversation to our ongoing partnership today. Their communication was spot on — positive, prompt, and proactive — which made the onboarding process seamless and, dare we say, enjoyable.”
Michele Bickerton, People and Development Director, Thomas Dudley

For businesses in Dudley and surrounding areas searching for vending machines Dudley, this partnership is a great example of how a tailored, customer-focused approach makes a real difference in the workplace.

A reliable vending service for a busy team!

With over 400 employees across the site, reliability was key. Today, Thomas Dudley’s team enjoys consistently stocked machines and prompt maintenance, leaving staff happy, hydrated, and caffeinated without the usual grumbles.

This is exactly what we aim to do for every client: transform vending and refreshment services into solutions that are trusted, simple, and genuinely enjoyable. It’s not just about the machines, it’s about understanding the people who use them and delivering an experience that makes a real difference to their day.

Moving forward

We’d like to thank the Black Country Chamber of Commerce for facilitating the introduction and Thomas Dudley for choosing Coinadrink as their refreshment partner.

For any business looking for fully managed vending machines in the West Midlands or vending machines in Dudley, this partnership highlights the value of working with a supplier who combines local knowledge with exceptional service.

We look forward to building on this successful start and continuing to provide high-quality service to the businesses we serve across the West Midlands and beyond.