Here at Coinadrink we pride ourselves on our standard of customer service, but we never stand still and we’re always looking to improve. QR codes are now being added to the Merchant Media snack machines as they are delivered to us, which will create a new, simple way to report service calls into us. This is also something that we’re also looking to add to the rest of our range in the near future and we’re already in the process of rolling them out.
What is a QR code?
The QR code is a two dimensional version of the standard barcode. It stands for ‘quick response’ which refers to the instant access to the information hidden within the code. It has become especially popular with widespread adoption of smartphones.
QR codes for service calls.
We said a few weeks ago that we will be introducing QR codes on our range of Merchant machines and we are thrilled to announce that we will be adding it to the rest of our machines shortly. It will enable you to scan the code using your smartphone, using either the camera app or a dedicated third party app.
The moment you scan the code it will prompt a webpage link to appear with the machine number and location already inputted thanks to the information stored in the QR code. All you then need to do is fill in the remaining details, such as your name and the type of fault, and then send the call into our online database here at Coinadrink.
We believe that such a revolutionary way of reporting in faults will further streamline both your vending experience and our service to you. It means you don’t have to pick up the phone or send an email to us and information within the QR code sends most of the information across without you having to input anything.