Coinadrink’s commitment to a quality vending machine service recognised by The Vendies!
Coinadrink Limited has been selected as a finalist on six separate occasions in the Vendies Awards 2023!
A sign of our commitment as a quality vending machine operator in and around the West Midlands, find out more about the categories we’ve been recognised in ahead of June’s grand ceremony.
What are the Vendies awards?
The Vendies awards celebrate the best that the vending machine industry has to offer. The annual event recognises suppliers, operators and individuals that work hard to drive the industry forward.
Those who follow our social media platforms will know that Coinadrink is no stranger to award entries. We have already been finalists in the Greater Birmingham Chambers of Commerce awards earlier this year.
But, without wishing to downplay other organisations, it is the Vendies awards that really catch our eye because it specialises in our own industry.
Here are the categories that we have been selected as a finalist in.
Best Overall Operator
We are delighted to be recognised as one of the best overall vending machine operators.
Judges were impressed by our efforts that raise the profile of the overall industry. Through a real emphasis to excellent customer service and support, Coinadrink promises to deliver a quality and convenient workplace refreshment solution.
We also serve the entire nation through our branch divisions, including Refreshment Shop and Hotel Trays.
Best Regional Operator
Coinadrink Limited has been providing a reliable vending machine and refreshment service in and around the Midlands since 1962.
We impressed judges for our long-standing commitment to the region, deliberately operating within a 60–70-mile radius as so to stick to our service-based promises which include the fastest response time in the vending industry.
Despite a tough few years, it is these traditional values that have seen our business considerably grow, all whilst appreciating our staff and wider community.
Customer Service Award
When you shout about your service related USP’s as much as we do, it’s particularly nice when your efforts get recognised through this commendation.
In this category, we focused on all aspects of our business and how each department works together for the benefit of the customer. Our office staff consist of account managers and customer care personnel, whilst our operators and engineers deliver our promises from the front line.
We showcased how our service is driven by bespoke technologies, combined with the personal touch our customers have always appreciated.
Best Service Engineer – Mike Powell
Talking of personnel, individual team members at Coinadrink Limited have also been recognised by the Vendies for 2023.
Mike Powell is one of our engineers and is a highly regarded member of our team who has been with us for nearly 20 years now. Judges were clearly impressed by Mike’s attention to detail in line with our wider values, with an extremely high first-time fix rate when attending service calls.
His desire to keep on learning as new technology continues to appear was also recognised.
Woman of the Year – Esther Ladbury
A new category for the 2023 awards was Woman of the Year. We’ve got two finalists in this category, the first of whom is our Sales and Customer Care Manager Esther Ladbury!
Since 1999, Esther has been with the business on two separate stints, making her one of our longest servers. In her original role as Sales Representative, Esther formed a close bond with a huge portion of our customer base, acting as their account manager to ensure their vending experience was positive.
Esther was deservedly promoted to Sales and Customer Care Manager in late 2022. Her warm and determined personality drives her team to maintain and improve standards for the overall business.
Woman of the Year – Julie Jones
Our second finalist in this category is our Customer Support and Development Team Leader, Julie Jones!
Julie is, too, a very respected member of the Coinadrink Limited team. Like Esther, Julie also received promotion to her current role late last year after roles on reception and in Marketing and Customer Care since 2001. She has built a fantastic relationship with our customers and helps raise business standards.
Her knowledge of our business, as well as her friendly personality that everyone loves here, made her a natural fit for promotion and she has taken to the role brilliantly.
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Hoping for more Vendies success in 2023!
This isn’t the first time we have entered the Vendies awards. 2022 saw our vending machine business selected as a finalist again as “Best Overall Operator”, just missing out on the night last June.
Meanwhile, there was better luck for our own personnel, with Kieron Jones scooping “Best Service Engineer” and our late founder Roger Williams also being recognised for his “Oustanding Contribution to Vending”. This was a poignant but proud moment for his son Tom who collected the award on behalf of his father, to a rousing applause from the audience on the night.
This years’ big occasion will be hosted on Thursday 7th June 2023 at The Connaught Rooms in London.
Fingers crossed for us!
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