We could get used to this. For the third time in less than a year, Coinadrink has been selected as a finalist for one of our recent award entries! This time it’s for the Express and Star Business Awards, which means all three of our finalist nominations have been for three different, prestigious corporations, the other two being the Black Country Chamber and The Vendies respectively.
What are the Express and Star Business Awards?
So what’s this latest one all about? A short while ago we entered the ‘Best Use of Technology’ category as part of the awards, which we believed was perfect for our organisation. Reading through the criteria, the judges wanted to see how we had implemented new technology into the business and how this had improved processes and enhanced customer satisfaction to name just a couple of the benefits.
Why we decided to enter…
Coinadrink has always pushed the boundaries of what’s possible for our customers through innovation so we took the opportunity to enter. The early days of our business saw us partner with specialist and respected software companies, though over the years we have introduced bespoke systems for all aspects of our business that have been developed to fit the way we work. This has been key to staying ahead of the competition, something that is emphasised through our ‘more than just vending’ slogan.
Our success story.
Much of our technological innovations have considerably enhanced our customer service efforts. For example, our Customer Related Management system stores our entire customer base and enables us to stay in contact and arrange customer care appointments, yet differs from our competitors because it was designed by our in-house IT team. Each department within the business was closely consulted prior to its development, so it works best for everyone who will need to use it.
Along with other neat additions such as fitting QR codes to our machines and preparing to introduce the ‘My Coinadrink’ portal to current customers, we had a lot to shout about in our entry. It’s great that the judges at the Express and Star Business Awards appreciated our efforts and selected us as a finalist, so we’ll be sure to let you know how we get on!