A vending machine service…the Coinadrink way!

In the dynamic landscape of vending machine services, Coinadrink Limited stands out as a beacon of innovation, redefining the customer experience by addressing two critical pain points prevalent in the industry: machine replenishment and response to service calls.

Unlike traditional operators, Coinadrink leverages cutting-edge technology and bespoke systems to streamline operations, enhance efficiency, and deliver unparalleled customer satisfaction.

From day one in 1962, we wanted to deliver a service that emphasises the convenience that vending naturally offers. By combining the personal touch with innovation, we have been able to automate much of our vending machine service for the benefit of the customer.

Vending the product you want. Always.

At the heart of our approach lies the utilisation of telemetry for replenishment, a game-changing solution that reduces waste and emissions whilst streamlining the customer service.

We have built this software into the way we work, empowering us to anticipate demand without the customer needing to chase us. This ensures that vending machines are consistently stocked with the products we know our customers enjoy.

By eliminating the need for manual inventory checks and pre-emptively addressing stock shortages, automated replenishment is just one aspect of our vending machine service that we know our customers appreciate.

Better still, our approach towards replenishment aids a pro-active commitment to sustainability. By leveraging telemetry for replenishment, we optimise our supply chain, reduce unnecessary weight on our vehicles, and minimise waste.

This helps us to mitigate emissions and shrink our carbon footprint, contributing to a healthier environment whilst also enhancing operational efficiency.

Our replenishment process is housed by our wider route replenishment software. Both work in tandem to further reduce our carbon footprint whilst meeting our own service-based promises.

Our route replenishment software enables us to consolidate multiple customer visits into efficient routes, maximising the speed and reliability of our service while minimising unnecessary travel.

With a dynamic approach to route optimisation, we continually adapt and refine our routes, ensuring optimal efficiency even when our customer base continues to evolve and expand.

Three vending machines in a staff canteen, helping to improve employee wellbeing on site.

Vending peace of mind through innovation.

In addition to enhancing operational efficiency, Coinadrink’s route replenishment software plays a pivotal role in our industry-leading response time to service calls.

Equipped with real-time data and predictive analytics, our service-based engineers can promptly address customer concerns within a remarkable two-hour window—a feat unmatched by competitors.

By capitalising on technology to streamline dispatch and route planning, we empower our technicians to deliver swift, reliable solutions. This fosters trust and loyalty among our customers.

The seamless integration of innovation into every aspect of our vending machine service has set Coinadrink apart as a leader in our field for over six decades.

Software bespoke to Coinadrink has redefined the standard for operational efficiency, sustainability, and customer satisfaction.

A manufacturing employee enjoying a cold drink from a Coinadrink Limited vending machine.

A leading vending machine service since 1962.

As we continue to push the boundaries of technological advancement, our commitment to excellence remains unwavering.

Whilst innovation helps us automate much of our service in line with our high standards, we still combine it with the personal touch that has seen us forge many meaningful relationships with our clients.

This includes every customer having a dedicated account manager, a separate customer care department to make sure your expectations are being met, and a service desk manned by a real person 363 days a year to take your calls.

On the whole, Coinadrink delivers a vending machine service that delivers a solution to common pain points surrounding employee wellness, sustainability, and wider company culture.

Talk to our team to discuss how serviced vending can represent a fantastic employee perk that requires very little involvement from business leaders, giving you your time back to get on with your day.

01922 640777

sales@coinadrink.co.uk