Part of my role here at Coinadrink is manning our social media platforms and last week I noticed something that really caught my attention. One of our followers tweeted that this week was National Customer Service Week, an element of our business that we really believe sets us apart from the competition. Of course, then, I just had to get us on board with the trend. 99% of our customers say that they would recommend us, which says it all…
Remember what makes you happy.’ That’s how the song goes – but is that the reason Norma’s still on the payroll after almost 45 years?
When you’ve been in the job for as long as Norma Graham, you don’t need to be micro-managed. In fact, her colleagues see her just once a year at best – and that’s at the Christmas ‘do’.
You see, Norma is our longest serving employee. We’re not allowed to tell you how old she is, (76 and three-quarters), so let’s say that when she first got the job, England were the reigning football World Champions. It was 1970…
‘Sisters, sisters, there were never such devoted sisters… ‘ That’s Norma far left.
‘Mick pleaded with me to ‘just do another week for us.’ I think he’d have preferred to have a midwife to go round with me.’ Norma Graham