Have you ever wondered how Coinadrink keeps on top of our customer, operator, and engineer calls, whilst simultaneously providing the best service around? If so, keep reading! We pride ourselves on our rapid response times, so needless to say that our service desk controller is so important to us. Here you can take a look at what her day consists of…
Lockdown has been a strange time for us here at Coinadrink, as it has with everyone. But they say troubled times bring everyone together, and we wanted to share the “ray of light” that we’ve witnessed internally, throughout the industry and across our country. Here is how Coinadrink, a trusted vending supplier, ploughed through lockdown to come out the other side with optimism for the future.
The last few months have been tough for us all, but that’s no excuse for your vending supplier letting you down. In fact, it is times like this you expect more from them. You expect to be treated like a valued customer, receiving help and support to guide you through an unprecedented time.
If you feel like your vending supplier could have perhaps done more, it’s easy to switch. Coinadrink Limited is a trusted West Midlands vending supplier with over 58 years’ experience. We have remained operational throughout the pandemic to support our customer base, which is just one example of how we push the boundaries to deliver total satisfaction.
This blog post explains what it is that sets us apart from the competition, and how we have gone the extra mile during the pandemic to show our support to our customers.
A trusted West Midlands vending supplier, Coinadrink Limited has been providing hot and cold drinks, fresh food, snacks and water for over 58 years. Vending and workplace refreshments are a great way to boost the morale and productivity of your workforce, whilst remaining a safe entity for the provision of food and drink in the wake of the COVID-19 pandemic.
Coinadrink Limited leads the way in quality, innovation, customer service and hygiene standards. We take the time to understand your requirements and are committed to making the benefits of vending work for your business. Find out more about our well-respected equipment and services, including our industry leading customer service and hygiene standards.
Remember when we announced before Christmas that ‘My Coinadrink’ was in development? We’re now excited to say that some aspects of the portal are now on trial, and customers have the option as to whether they want to take part in its progress and contribute to its growing evolution.
When you’re an advanced vending company with a customer-centric approach like what we have, positive customer care results are almost to be expected. But thanks to a committed team that consistently push the boundaries for our customers, we never rest on our laurels. So you can image how chuffed we were to see some excellent customer care results once again for 2018!
Here at Coinadrink we pride ourselves on our standard of customer service, but we never stand still and we’re always looking to improve. QR codes are now being added to the Merchant Media snack machines as they are delivered to us, which will create a new, simple way to report service calls into us. This is also something that we’re also looking to add to the rest of our range in the near future and we’re already in the process of rolling them out.
Look out, we’ve just been highly commended by The Vendies for our two recent competition entries: ‘Best Regional Operator’ and ‘Best Operator Website’! The Vendies awards are recognition of the hard work and dedication of all the vending companies in the industry, so it’s pleasing to have been given strong recognition. How about that for a bit of ‘Friday Feeling’?
Part of my role here at Coinadrink is manning our social media platforms and last week I noticed something that really caught my attention. One of our followers tweeted that this week was National Customer Service Week, an element of our business that we really believe sets us apart from the competition. Of course, then, I just had to get us on board with the trend. 99% of our customers say that they would recommend us, which says it all…
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