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Coming Clean And Coming Soon – It’s Karisma From N&W!

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Coinadrink’s range of coffee machines is full of star quality – and that’s before we add ‘Karisma’!
Karisma is the new ‘super-automatic’ from N&W, the world’s largest manufacturer of coffee vending machines. N&W is based in northern Italy and much of the company’s success is down to its ability to recreate, in a machine, the subtleties of taste and aroma that characterise the classical Italian espresso experience.
So what makes this machine such a stand-out? It uses fresh milk!
We’ve got a Karisma on test in our workshop right now. You can enjoy all your coffee shop favourites, from a frothy cappuccino to a latte macchiato and everything in between. The quality of the drinks is fantastic, as you’d expect from N&W; but with our customers’ interests at heart, we’re making sure that Karisma is as easy to keep clean, (and healthy), as it is good at making drinks… Read more

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Our Survey Said:

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Last November, we invited customers to complete a Customer Care Survey. Here’s what we discovered…
It’s always been our philosophy as a company to take a regular, critical look at ourselves and our business and there’s no better way to do this than to ask the people who know us best – our customers – exactly what they think of us.
So, every year, we distribute a Customer Care Survey and for every completed survey we donate £5 to charity. (Last year, through our association with Promise Dreams, we were able to ‘make a promise and deliver a dream’ to a determined young lady called Olivia.promise_dreams
It’s great to be able to help out and the feedback we get from our customers via the survey is massively important to us.
Read more

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Here’s One Record That Can Never Be Broken…

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Remember the story we shared back in November, about our annual ‘Long Service’ dinner? (Click here to read it). We were making the point that the number of Coinadrink staff, who are entitled to attend the ‘do’, (because they’ve been with us for at least twenty-five years), now stands at fourteen. Add to that partners and, of course, Roger and Yvonne and it’s quite a get-together; which is, we’re sure you’ll agree, a pretty amazing fact in this day and age.
So here’s another pretty amazing fact for you: it’s about Stuart Westwood, our popular Service Manager. When he joined our long-service legends in 2013, he was the youngest of the lot. In fact, it’s not possible to be any younger and be a club member…
Stuart Westwood
Allow us to explain: Stuart was born on the 27th of August, 1972. He joined us straight from Willenhall Comprehensive, starting on 26th of July, 1988, aged 15 years, 11 months. So, add 25 to that, and you have it. Achieving 25 years of service at Coinadrink, aged 40 years and 11 months, is a record that’s never going to be broken. You see, since Stuart’s day, the school-leaving age has been raised…
Read more

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Watch out! With This Machine, You Might Be Busier Than Usual…

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When word gets around that you’ve got the C500, you might find that you’re just a bit busier than usual…
People tend to pop round more often when they know they’ll be offered a wonderful cup of freshly-brewed coffee – so if that’s not what you want, look away now!
We’re delighted to introduce a brand-new machine to our range, ‘The LAVAZZA DRINKS™ FLAVIA CREATION® 500’. We call it ‘The C500’ for short!
The C500 takes coffee at work to a new level of quality, style and simplicity. These machines are ideal for locations such as offices, boardrooms, reception areas, salons, car showrooms or anywhere else where you want to give a good first impression. Read more

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Recipe Of The Week – CocoLatte

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Ingredients:
• 3cl espresso
• 2cl coconut syrup 1883
• 12cl milk foam
Instructions:
Pour the espresso into a toddy glass. Pour the syrup and chilled milk into a milk jug. Foam with a steam wand, then pour the espresso on top. Garnish with grated chocolate and coconut.
Source: 1883 Maision Routin
Dont forget to visit our online shop, www.refreshmentshop.co.uk for all the syrup choices you require to make that perfect drink for you.

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Recipe Of The Week – Trick or Treat

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With halloween looming why not tempt your taste buds…
• 1 pump Sweetbird Caramel syrup
• 1 pump Sweetbird Pumpkin Spice syrup
• double espresso
• steamed milk
Combine syrups with espresso and top up with steamed milk. Serve with your scariest latte art, of course!
Dont forget to visit our online shop for all the syrup choices you require to make that perfect drink for you.
www.refreshmentshop.co.uk
Source: hellosweetbird.com/recipes/all-recipes/

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WWW? It's 'The Wise Words of Williams!'

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PART ONE: Stick to what you do best

ROGER

Coinadrink MD, Roger Williams


People often ask me ‘Roger, how come you never expanded the business and set up in London?’ It’s a fair question, but the truth is, I never really thought about it. Don’t get me wrong, I could see the attractions that were luring some of my competitors down to ‘the Smoke’. At the time, it seemed vending operators could virtually charge what they liked. Similar contracts could earn you double down there what they’d earn you in Walsall, Wednesbury or Wolverhampton in those days.
I thought, ‘stick to what you do best’, and I realised that what I did best – what Coinadrink did best – was provide a vending service with a personal touch to customers in and around our base in the West Midlands. So, that’s what we did and I’ve never regretted it.
When the going gets tough, asking yourself again what it is that you do best can often kick-start a change round in your fortunes. Read more

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We’ve Joined The Exclusive 7% Club!

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We’re thrilled to announce that Coinadrink has retained the Investors in People Gold standard, keeping us in the top 7% of accredited organisations across the UK who believe in realising the potential of their people.

Investors in People is ‘the UK’s leading accreditation for business improvement through people management’ and it provides a wealth of resources for businesses to innovate, improve and grow, with a focus on ‘good people making great business.’
‘We take our obligations to our people very seriously’, our MD Roger Williams said. ‘We’re all really proud of this achievement because it’s important to us to have a clear vision, strategy, direction and purpose which is shared with and owned by everybody in the business. Read more

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Here’s One Dream That Did Come True… Thanks To You

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Remember when we asked you to fill out a Customer Care survey and we promised we’d donate £5 to charity for every completed form? Well, if you took part, this is where the fiver you generated ended up…

 
You’ve probably never heard of Leigh’s Syndrome.  It’s a rare inherited neurometabolic disorder, which affects the central nervous system.
Olivia is sixteen years old and if you click on the ‘Leigh’s syndrome’ link above, you’ll get some idea of what she has to live with; but be warned: it’s not, in any sense, an easy read just as hers is not, in any sense, an easy life…

promise dreams

Olivia loves her iPad 🙂


It’s heartbreaking, but the irrefutable fact is that hers is a ‘life limiting condition’; it means she’s a semi – permanent resident at Birmingham Children’s Hospital. You wouldn’t choose it as a venue for your 16th birthday party, but that’s what circumstances dictated: Olivia needs constant care and supervision. Read more

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New Kids On The Block

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Coinadrink is delighted to welcome on board new recruits Samantha Woodhall and Tom Williams. Here’s the inside track on the new kids on the block…
 
Ask any manager in any discipline and they’ll all agree: a good team needs a mixture of youth and experience.
Most of our customers know that we ‘tick the box’ when it comes to experience. (You can read about our longest serving employee, Norma Graham, here and about how the list of eligible attendees for our annual Long Service Dinner keeps on growing here, for example).
But you may not know that recently, we’ve added a pinch of youth, energy and talent to our winning recipe, in the form of two new recruits, Sam Woodhall and Tom Williams, both of whom have long standing connections to Coinadrink.

Sam Edit

Sam Woodhall


Sam used to work for Iceland Frozen foods, which she describes (tongue in cheek), as ‘interesting and good for manning yourself up for the real world – long hours and hardly any days off!’ Read more

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