How is Sam Wheeler still finding her sales apprenticeship course?
We have three people undertaking sales apprenticeship courses through Coinadrink, and the final one you we get to hear from is our Telesales and Customer Care representative Sam Wheeler. Like her colleagues, Sam is approaching the end of her course and the past 18 months or so have delivered a great experience that Sam has definitely benefitted from.
1. It has been a while since we last spoke to you about your apprenticeship. Could you tell us how long you have left on the course?
I am now in the final stages completing module 6. The next stage is my end point assessment, which will complete my apprenticeship.
2. How has your apprenticeship helped boost your knowledge and skills in this field?
Overall, the apprenticeship has given me a different outlook on the way I approach the business and customers. It has allowed me to be more confident in the way I deal with colleges and customers alike, and how I deal with both challenges and opportunities.
3. And have you noticed any benefits the course has had on you on a personal level?
On a personal level the apprenticeship has helped boost my confidence and more importantly my self-esteem. I now feel I can do anything I put my mind to and succeed. As the phrase goes, ‘every day is a learning day’.
4. What has been your favourite task/module of the apprenticeship?
Looking back over the previous modules, understanding different personality types, and how to interact with them has given me the most benefit. Considering that most of my customer contact is over the phone or by email, the ability to communicate in the most efficient way has allowed me grow in confidence within my role.
5. Tell us a bit about how Coinadrink have helped support you throughout the course.
Throughout the apprenticeship the support has always been there for me. My colleagues and managers have all helped and supported when asked.
6. Would you recommend an apprenticeship to a friend. If so, why?
Although it has been challenging, it has been a good experience to push myself out of my comfort zone. The benefits far away any negatives. So yes I would definitely recommend an apprenticeship to a friend.
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Apprentice courses like this one are a great way for our team to boost their development, which can then be applied to their own role. Sam has always approached her modules with the utmost professionalism and dedication and we’re sure her final results will reflect that.
Well done, Sam!
Coinadrink Ltd
10-11, Maple Leaf Industrial Estate, Bloxwich Ln, Walsall WS2 8TF
01922 640777
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