Our Survey Said:

Last November, we invited customers to complete a Customer Care Survey. Here’s what we discovered…

It’s always been our philosophy as a company to take a regular, critical look at ourselves and our business and there’s no better way to do this than to ask the people who know us best – our customers – exactly what they think of us.

So, every year, we distribute a Customer Care Survey and for every completed survey we donate £5 to charity. (Last year, through our association with Promise Dreams, we were able to ‘make a promise and deliver a dream’ to a determined young lady called Olivia. You can read Olivia’s moving story here. )promise_dreams

It’s great to be able to help out and the feedback we get from our customers via the survey is massively important to us.

Continue reading “Our Survey Said:”

Here’s One Record That Can Never Be Broken…

Remember the story we shared back in November, about our annual ‘Long Service’ dinner? (Click here to read it). We were making the point that the number of Coinadrink staff, who are entitled to attend the ‘do’, (because they’ve been with us for at least twenty-five years), now stands at fourteen. Add to that partners and, of course, Roger and Yvonne and it’s quite a get-together; which is, we’re sure you’ll agree, a pretty amazing fact in this day and age.

So here’s another pretty amazing fact for you: it’s about Stuart Westwood, our popular Service Manager. When he joined our long-service legends in 2013, he was the youngest of the lot. In fact, it’s not possible to be any younger and be a club member…

stuart coinadrink (1)
Stuart Westwood

Allow us to explain: Stuart was born on the 27th of August, 1972. He joined us straight from Willenhall Comprehensive, starting on 26th of July, 1988, aged 15 years, 11 months. So, add 25 to that, and you have it. Achieving 25 years of service at Coinadrink, aged 40 years and 11 months, is a record that’s never going to be broken. You see, since Stuart’s day, the school-leaving age has been raised…

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WWW? It’s ‘The Wise Words of Williams!’

PART TWO: ‘The Coinadrink Way.’

ROGER
Roger Williams, Coinadrink MD

I can’t help but smile when people tell me that one of their business goals is ‘the achievement of consistency.’ I smile because, in my eyes, ‘consistency’ means your business has hit a brick wall.

In my opinion, a successful company isn’t one that tries to do everything in the same way, day after day – a successful business is one that’s always trying to do everything better.

There’s an old adage: ‘there are no such things as problems, only opportunities.’ Take ISO accreditations for example. Some companies take the view that accreditations are an unnecessary distraction, mere ‘boxes that have to be ticked’: but that’s never been the Coinadrink attitude…

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Watch out! With This Machine, You Might Be Busier Than Usual…

When word gets around that you’ve got the C500, you might find that you’re just a bit busier than usual…

People tend to pop round more often when they know they’ll be offered a wonderful cup of freshly-brewed coffee – so if that’s not what you want, look away now!

We’re delighted to introduce a brand-new machine to our range, ‘The MARS DRINKS™ FLAVIA CREATION® 500’. We call it ‘The C500’ for short!

The C500 takes coffee at work to a new level of quality, style and simplicity. These machines are ideal for locations such as offices, boardrooms, reception areas, salons, car showrooms or anywhere else where you want to give a good first impression. Continue reading “Watch out! With This Machine, You Might Be Busier Than Usual…”