An operated vending service that provides solutions to common pain points.

Traditional vending was always designed to represent a convenient refreshment solution. Through advanced innovation and bespoke initiatives, Coinadrink Limited is a trusted West Midlands vending operator that helps retain that benefit. 

By placing a strong emphasis on customer service and support, our vending and refreshment services solve common pain points whether you are currently experiencing vending or not.

What are the common pain points amongst businesses?

Refreshments are synonymous with the workplace and have been for generations. A recent survey found 48% of office staff consume hot drinks and snacks up to four times a week at work.

How businesses enjoy these refreshments varies. Common pain points vary depending on the current solution. From feedback received, we typically hear the following comments from both business leaders and their staff.

No vending. Pain points.

• Staff must head off site for refreshments to the high street, coffee shop or convenience store, which eats into their allocated break time.
• Staff don’t want to head off site into the unpredictability of the British weather.
• Staff miss a great opportunity to interact with their colleagues and develop informal relationships.
• Managing your own refreshments, such as using the kettle for hot drinks, is an unhygienic and time-consuming exercise that requires someone to take responsibility for the washing up!
• Ultimately, this all leads to unhappiness and frustration at work, with motivation and productivity at risk.

Vending from an alternative supplier. Pain points.

• You fancy a snack or cold drink but are regularly greeted with a half-empty machine devoid of what you want.
• The equipment is outdated, not very well maintained, and you regularly encounter faults that require a service call.
• Service calls are slow. Sometimes you can go days or weeks without a visit from an engineer.
• The chances of a first-time fix are minimal, meaning more delays until the engineer can next visit.
• Ultimately, this all leads to a frustrating refreshment solution that’s not providing the convenience it was supposed to.

Coinadrink Limited is a pro-active vending machine operator covering the West Midlands and immediate surrounding areas. We believe vending is the most convenient method of on-site refreshments, with advanced innovation and bespoke methods combining to deliver a quality and reliable experience.

How our operated vending service is the solution to common pain points.

It starts with premium floorstanding equipment that we cherry pick from a range of leading suppliers, focusing on quality and reliability.

This is the basis of a vending experience that meets satisfaction right from day one. Innovation on the outside (touchscreen UI’s and advanced payment methods) meets internal innovation such as cutting-edge brewers in hot drinks machines that deliver true coffee shop quality.

These are the kind of things that often change the outdated perception of what a vending machine is today.

Meanwhile, because a lot of our customers opt for refurb equipment as a way to start experiencing the world of vending, reliable equipment is crucial for both longevity and wider sustainability.

In truth, however, the equipment merely scratches the surface of what sets us apart from other vending machine operators. Instead, we pride ourselves on service promises that you won’t find elsewhere.

We understand every business is different from another, so why should your vending experience be generalised? We tailor our approach to your own unique requirements, starting with replenishment.

• Bespoke technology identifies purchasing habits in real-time, so we can tailor product replenishment. This also reduces waste and drives efficiency.
• We always welcome product requests and always cater to dietary and nutritional demands.
• If you do encounter machine faults, contact us in the way that suits you best from calling into our service desk (open 363 days a year) to scanning the QR code on the machine.
• We guarantee the fastest service response time in the industry. No longer than 2 hours, with a 2022 average of 76 minutes so far.
• A first-time fix rate that is currently averaging 94.4%.
• Regular customer care contact on a pre-agreed schedule, either over the phone or as a face-to-face appointment.
• Bespoke hygiene practices that see contact parts of your hot drinks machine thoroughly sterilised using our own in-house facilities.

Our promises bring out the traditional convenience of vending and mix it with modern technology that enhances your experience further.

Your vending machine will always be fully stocked, well-maintained, and after care will always be driven by care and support.

Experience an operated vending service from Coinadrink today.

If you’re currently managing your own refreshment provisions, streamline your solution and have Coinadrink Limited manage it all for you through the quality and convenience of vending.

If you’re already experiencing vending from an alternative operator, it’s time to switch to one that uses modern technology to enhance the traditional benefits.

We can make vending work for your business. We know this because we’ve built up a loyal customer base right from the very beginning in 1962.

Whatever your pain points relating to your current refreshment solution are, Coinadrink’s operated vending service can deliver a solution.

Contact us today on 01922 640777 or drop us a message here.

Coinadrink Ltd

10-11, Maple Leaf Industrial Estate, Bloxwich Ln, Walsall WS2 8TF
01922 640777