“One of the most sincere forms of respect is actually listening to what another has to say.” – Bryant H. McGill. This quote is one we can relate to here at Coinadrink Limited, the vending machine company. Right from 1962 we have prided ourselves on tailoring our services to suit requirements.
This relies on listening to what our customers actually want and endeavouring to deliver. It sounds simple enough, yet it’s an underrated element of our customer service. In this article we want to take you through the whole process from initial enquiry to installation, and what you can expect along the way.
Your initial enquiry for vending machine and refreshment services.
Coinadrink offers the full refreshment service for all businesses operating in all industries. And from tabletop coffee machines and water coolers to a fully managed vending machine service, we make it easy for you to enquire.
Whether you want to phone in and speak to a member of a team, drop us a message on our website for us to get back to you, or reach us via alternative methods including social media, you can be sure that we are on hand to contact you back as soon as possible.
You may know the kind of thing you are looking for straight away, which is great. But if not, no worries! Our experienced sales team can go through everything with you, asking the right kind of questions in order to recommend the best option for your business, but nothing too excessive.
For example, you may want to rent the vending machine but manage product replenishment yourself. Alternatively, you might require a fully operated vending machine service that takes care of everything.
We don’t shy away in the face of unusual or less mainstream requests, either. From payment options, even biometric, to types of products in your vending machine, we work hard to provide exactly what you want.
We don’t try and distract you with alternative equipment or services and only offer what we believe will work for you through listening to your requests.
Extra peace of mind with a site visit, if applicable.
Sometimes our sales team may recommend a visit to your premises. It may be to get a better idea of available location and space and is just to provide added peace of mind that what we are recommending is correct.
You can even request this yourself.
A lot of our customers prefer things to be handled through the convenience of digital communication, but others enjoy this added trust that is generated through a face-to-face meeting. If you ever want to ask any questions or clarify some information, then a site visit is a great opportunity to do so. We can give you a better idea of how your vending machine services will work in your environment.
Our sales team will book site visits as far in advance as possible and will be a date and time that works for you.
Vending machine installation.
Again, your vending machine installation will take place at a day and time that suits you.
We will provide a lead time as soon as we can prior to you signing any agreement with us and are proud to say that issues of not sticking to these dates are rare. It is just another aspect that sets us apart from the competition.
We offer free delivery and free installation on all rented and operated equipment, as well as free vending machine training where applicable. And from installation, your service and support doesn’t end there.
Those that have included our operated vending machine service, available on all floorstanding machines, will receive an ongoing, high-quality service that’s tailored to individual usage. This also includes the fastest service response time in the vending machine industry.
Meanwhile, our pro-active customer care department will regularly check in with you. If you ever have any questions or want to add anything to your existing services, contact us whenever is best and we’d be happy to help.
Personalised vending machine services from Coinadrink.
Coinadrink always puts our customers first. Our vending machine services are tailored to your requirements, however bespoke, and we guarantee to deliver what you are looking for.
It all starts with listening to what our customers are telling us.
If you want to experience the benefits of vending machine and refreshment services in your workplace, contact us today.
10-11, Maple Leaf Industrial Estate, Bloxwich Ln, Walsall WS2 8TF