Coinadrink Limited takes no chances with customer service and we employ and train our own service-related staff. These include our engineers and operators. Too often we find that other companies don’t work this way, which means it’s simply impossible to provide a high-quality, tailored vending machine service.
The roles and responsibilities of our vending machine operators.
Our vending machine operators are responsible for maintaining and replenishing your equipment as part of our operated service.
It is our operators who ensure you don’t need to lift a finger, so you can enjoy a hassle-free vending machine experience. Thanks to telemetry and the innovative nature of our equipment, we can identify stock levels in real time across our hot drinks vending machines, cold drinks vending machines, snack vending machines and fresh food vending machines. This allows us to plan our visits to ensure your machine is always fully stocked.
Whilst our operators are on site, they will also maintain and sanitise your vending machine. A dirty vending machine is no good for you or for us and we take pride in our equipment, so you can too. Unlike other vending machine companies, whose service personnel may be employed via a third party, our operators are employed and trained directly by ourselves. This is how we know they are doing a job that meets our own high standards.
There’s no waiting around for your machine to be restocked and there’s no need to chase us or arrange a time for us to attend site. It all happens automatically, for your peace of mind.
This is also the case with our water cooler sanitisation procedure, which our operators will take care of.
The roles and responsibilities of our vending machine engineers.
Our vending machine engineers are those who attend your site if you’re experiencing a problem with your equipment, or a period or downtime.
Our entire business strategy revolves around providing superior customer service and we ensure that the service call we receive from you, whether it’s over the phone or through the QR code on your vending machine, is passed on to our engineers as soon as possible. This initial reaction is what helps us meet our promised two-hour response time.
It also helps that our engineers are field based, meaning they are already out and about when they receive the call. Our dedicated engineers are assigned to certain regions, so they have a smaller radius to cover using routes pre-planned by us in our offices. This again ensures they can reach our customers within the promised two-hour time.
All our engineers are trained to our own high standards. We do not employ anyone from third party companies. They are trained to work on our entire machine range, from our hot drinks vending machines to our fresh food vending machines and are always up to date with new equipment and services.
They will have you up, running and vending in no time at all.
A vending machine service you can trust from Coinadrink Limited.
From our tailored replenishment system to our personally trained engineers and operators, Coinadrink Limited promises a first-class vending machine service that you just won’t find elsewhere.
Contact us today to experience all the benefits of vending in your workplace.
10-11, Maple Leaf Industrial Estate, Bloxwich Ln, Walsall WS2 8TF