Meet Caroline Richards, the latest addition to Coinadrink’s burgeoning Long Service Club. (You can find out more about our Long Service Club HERE). She’s our ‘Quality and Training Coordinator’ and thanks to her experience, her commitment and her ‘natural’ ability to share skills with new starters, she’s made the job her own.
Long Service Club
‘Basically, it’s down to me to ensure that every employee and every customer benefits from the highest standards of training, hygiene and service in their dealing with Coinadrink’, Caroline said. ‘On top of that, I keep an eye on the quality of drinks being served across our machine park on a daily basis, just to make sure standards are maintained.’
Induction and Training
Caroline is responsible for the induction and training of all our route merchandisers. For the first four weeks of their employment, she’s pretty much the only person a new employee gets to see! It’s not just product based training either: as one of our trained ‘Advanced Drivers’, Caroline also carries out the driving assessment each new-starter has to undertake when they start their employment with us.
Over the years, she’s provided great support to a generation of Coinadrink starters and she makes sure she’s always there as an ongoing source of support and advice…
But if we’re making her sound like a pushover… All our route merchandisers are subject to quarterly assessments and once again, it’s Caroline at the reins. She’s the one that works with each of us to analyse the results and prescribe any training requirements.
She has a reputation for being a stickler. She sets standards that are notoriously high and given that the pass rate for assessments is currently around 95%, we reckon she should keep on ‘stickling.’
And all of the above is before she’s drunk a single cup of coffee and over the course of a year, she drinks a lot of coffee. It’s a sacrifice she tells us she’s happy to make, in the name of ‘duty’.
And you thought you were busy?
When she’s not at work, Caroline likes to relax by watching telly with her husband Geoff or reading another of her favourite ‘crime’ novels, which is a bit ironic when you think about it: you see, when it comes to training and quality here at Coinadrink, everybody knows from the off exactly ‘whodunnit’!